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General Manager - Operations
Full-time, Permanent
Posted Mar 25, 2021

General Manager – Operations

Whole Leaf Ltd. – Coaldale, AB

Whole Leaf Ltd., part of the Star Group of companies, houses five greenhouse technologies all under one roof and is truly state of the art in all facets. Whole Leaf is a world leader in sustainable greenhouse grown, one of a kind leafy greens with just over 11 acres of growing space. We are the exclusive grower of Inspired Greens and Inspired Leaves and our lettuce is grown clean year round without the use of pesticides. Robotic equipment is used ensuring that our many varieties of lettuce are untouched by human hands throughout their life cycle in the greenhouse. Whole Leaf is proud to be the first greenhouse in North America to use this advanced technology. With products listed at all major retailers and foodservice companies, Whole Leaf continues to set a high bar as the best greenhouse grown greens available in the world.

We are looking for a full time General Manager – Operations to join our team!


The General Manager – Operations will be the over-arching manager of the Harvest, Shipping & Receiving, Inventory, Food Safety, and OH&S departments at our state of the art hydroponic lettuce growing facility near Lethbridge, AB. At the heart of the operation is our team members, and you will be responsible for developing a positive work culture and motivate our leaders and their teams to live our company values and achieve business and operational objectives. This will be accomplished by developing, implementing, and ensuring that operational standards are upheld and that processes and communications flow effectively across all areas of responsibility.

Key Accountabilities:

  • Lead the operational teams to harvest our lettuce products and achieve a sales packing plan to our defined quality standards
  • Lead the Shipping & Receiving team to manage post-harvest stocks and to ensure that loading plans are accurately developed and followed for both inbound and outbound products
  • Responsible for accurate inventory management of all stocks at the facility and coordination with the central procurement teams
  • Oversee the Food Safety and OH&S roles to ensure compliance with the Group standards and national & provincial regulations, to obtain approval of third party audits or by any client or government entity
  • Ensure the supply of consumables in a timely manner, seeking best prices, quality and service
  • Promote a culture of teamwork and cross-departmental efficiency
  • Control and mediate day to day operational challenges
  • Ensure that the leaders of each department have the necessary tools and equipment to carry out their activities
  • Drive the leaders of each department to be accountable for the success of their teams and develop a constructive an collaborative culture across all departments and at all levels
  • Plan, implement and oversee operational processes and activities (includes SOPs, reports and analysis, training and development plans, etc.)
  • Identify the strengths and opportunities for improvement within each department, to enhance the performance of all the personnel under your charge and, thus, meet the proposed goals together
  • Identify training needs and develop strategies for continuous improvement in conjunction with the leaders of each team
  • Champion a safe work environment by developing, upholding and enforcing the standards established in the Star Group OH&S policy

Key Attributes and Skills:

  • Excellent organizational, strategic, planning, and implementation skills
  • Ability to create realistic schedules and meet deadlines under stress and interruptions
  • Effective leadership and motivational skills
  • Outstanding communication
  • Excellent attention to detail with a high degree of accuracy
  • High level of integrity, confidentially, and accountability
  • Ability to respond appropriately in high-pressure situations with a calm and steady demeanor
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

Education and Experience:

  • Required completed Bachelor Degree in a related field (ie: Agribusiness, Commerce, Food or Environmental Science, Operations Management, etc.)
  • Required minimum three (3) years of operations management experience in a similar industry and size and complexity of organization

This is not a nine to five job! Your availability must be flexible and your attention to address immediate issues and support your team leaders could include calls or call outs at night, on weekends and holidays.

Passion, Persistence and Teamwork with a dash of prairie humility are our company values. If you embody those values and want to hit the ground running in a fun, fast paced, dynamic environment and work for a company with a culture based on collaboration and innovation then you may be just what we are looking for!

Why Us?

We invite you to visit our website to obtain more information about our companies, divisions, brands and products –

Assistance with relocation expenses is available.

We offer a highly competitive compensation package (relevant to experience) with a comprehensive benefits plan that includes:

  • Dental care
  • Extended Healthcare
  • Disability Coverage
  • Vision Care
  • Life Insurance
  • Employee Assistance Program

The Star Group is expanding and there are always new and exciting opportunities for professional growth and development.

How to Apply

Please submit your resume and cover letter in confidence.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. We look forward to meeting you….even if it is virtually!

Job Types: Full-time, Permanent


  • Bachelor’s Degree (preferred)


  • Operations Management: 3 years (preferred)

Work remotely:

  • No