Full job description

NewCold is a global leader in advanced food supply chain solutions. Our vertical integration means we own the companies and systems that help us run our state-of-the-art warehouse and transport operations for our global customers. Our international leadership team drives the company, guides our strategy, and empowers our people! Every day at NewCold, we reimagine automated cold-storage solutions for our customers!

Come join our team in our new, state-of-the-art facility in Coaldale, Alberta as our Stock Control Specialist! This position will assist with the management of the warehouse inventory ensuring adherence to our customers policies.

Why NewCold?

• Work in a brand-new facility – the first of its kind in Canada!
• Work with cutting edge technology in a rapidly growing, global company!
• Competitive Salaries!
• Paid sick days!
• Vacation time in your first year!
• Company paid Medical & Dental benefits!
• Company provided PPE, including cold-rated safety boots!
• Company matching RRSP program!
• A positive company culture that celebrates its staff and their families!
• Employee appreciation events!
• Opportunities for career growth and development!

Location: Coaldale, AB

Job Type: Full-time

Shifts: M-F, Days

Reports To: Stock Control/Customer Service Manager

Position Overview

As a Stock Control Specialist, you will support inventory management activities, ensuring the maintenance of our inventory management KPIs as per the Operational Service Agreement (OSA) and Inventory Accuracy KPI’s. You will also be responsible for aligning inventory between the customer’s inventory management system (ERP) and our MLS system. Additionally, you will contribute to building a strong site culture that reflects our values and promotes a proactive approach to health and safety within the team.

Duties/Responsibilities:

• Ensure consistent service levels for customers concerning product quality and service.
• Communicate effectively with the Customer Service & Stock Control Manager as well as all warehouse management and staff.
• Maintain a professional and positive relationship with the customer.
• Manage and maintain inventory in the client’s inventory management system (ERP) and MLS.
• Provide precise and timely inventory updates to the Customer Service & Stock Control Manager, ensuring regular communication on progress, priorities, defects, and bottlenecks.
• Create inventory adjustments as necessary, after consulting with the Customer Service & Stock Control Manager.
• Identify and address anomalies and bottlenecks as necessary and implement solutions to achieve a more optimal state.
• Coordinate all inventory management tasks with the Customer Service & Stock Control Manager, including restacking, inventory status changes, and cycle counts.
• Perform administrative tasks for the inventory management process and ensure accuracy.
• Help maintain a CRM program that supports service levels for our customers.
• Escalate and communicate inventory control issues within NewCold management.
• Ensure inventory management meets the expected quality standards of NewCold customers.
• Maintenance of all inventory locations of the warehouse.
• Coordinate with operations to ensure proper disposition of anomaly pallets in the warehouse (QA callbacks, canceled orders, etc.).
• Ensure customers adhere to inventory control procedures.
• Create or maintain inventory control procedures and forms.
• Support the creation of new customer accounts as needed.
• Reconcile inventory accounts and maintain open communication with customers to ensure alignment and accuracy of all inventory.
• Create and submit purchase orders for consumables; monitor and maintain inventory for consumables.
• Work with operations to ensure VAL activities are properly tracked and billed.
• Ensure a safe and healthy work environment.

Additional Duties

• Crosstrain with other roles to provide coverage for other team members time off.
• Provide a helping hand to assist colleagues in carrying out tasks as required.
• Support Business Development initiatives as and when required.
• Share best practice and standards with colleagues in other Newcold sites and join collaborative projects.
• Help maintain a clean and tidy work environment
• Continually look for opportunities for improvement and efficiency.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Exceptional customer service skills.
• Strong attention to detail and organizational skills.
• Intermediate Computer Proficiency
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and function well in a high-paced, stressful environment.

Education and Experience:

• High School Diploma
• 3+ years’ experience in inventory management
• Proficient in Microsoft Office Suite Programs (word, excel, outlook)
• Experience with Sharepoint
• MLS experience preferred but not required

Physical Demands:

• Must be able to lift/push/pull/carry up to 30 lbs repetitively
• Frequent bending/twisting
• Must be able to sit for extended periods, up to 12 hours per day.